Contact us
If you’d like to speak to someone about your Scheme benefits, or let us know about a change to your circumstances (for example, you have moved house) you should contact XPS Administration, the Scheme Administrator.
0118 214 3330
(Monday to Friday 9am to 5pm)
XPS Administration
PO Box 562
Middlesbrough
TS1 9JA
Useful links
Money Helper
MoneyHelper provides free independent and impartial information and guidance. MoneyHelper brings together the support and services of three government-backed financial guidance providers: the Money Advice Service, the Pensions Advisory Service and Pension Wise.
contact.pensionwise@moneyhelper.org.uk
0800 011 3797
(Monday to Friday 9am to 5pm)
The Pension Ombudsman
The Pensions Ombudsman may be able to investigate or determine any complaint or dispute of fact or law. The Ombudsman can be contacted via:
enquiries@pensions-ombudsman.org.uk
0800 917 4487
(Monday to Friday 10am to 2pm)
The Pensions Ombudsman
10 South Colonnade
Canary Wharf
London
E14 4PU
The Pensions Regulator
There is a regulatory body that oversees the running of pension plans. The Pensions Regulator can intervene where trustees, employers or professional advisers fail in their duties. Further information in relation to The Pensions Regulator can be found on their website:
Independent financial advice
By law neither the Scheme nor anyone connected with it can give you financial advice. If you are not sure about what pension decisions to make, you should speak to an independent financial adviser (IFA). You can find the name of one in your area through MoneyHelper. You may have to pay for the services of an IFA, so ask for a quote first.